Shipping & Return Policy

At barleyshino, we want your shopping experience to be completely seamless and worry-free. Below, you will find everything you need to know about our order processing, shipping speeds, rates, and return policies.

1. Shipping Policy

A. Order Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

• You will receive a notification with tracking information once your order has officially shipped.

• Please note that during high-volume sales periods, holidays, or promotional launches, processing times may extend slightly.

B. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery destination and chosen shipping speed.

Shipping Option	Estimated Transit Time	Cost
Standard Shipping	5 – 7 Business Days	Flat Rate / Free on orders over [Insert $ Amount]
Express Shipping	2 – 3 Business Days	Calculated at Checkout
Overnight Shipping	1 Business Day	Calculated at Checkout

(Note: Delivery time estimates begin after the order has finished processing and left our warehouse.)

C. International Shipping

We ship to most locations worldwide! International orders may be subject to import duties, taxes, and customs fees levied by the destination country.

• Customs & Import Duties: These charges are the recipient’s responsibility and are not included in the purchase price or shipping cost.

• International Delivery Time: Typically ranges from 7 to 21 business days, depending on customs clearance processes in your country.

D. Order Tracking

Once your package ships, you will receive an automated email containing a tracking link. Please allow up to 24–48 hours for the tracking information to update on the carrier’s system.

If you haven’t received your tracking number within 4 business days of placing your order, please reach out to us at support@barleyshino.com.

E. Shipping Address Changes & Address Errors

• Please verify that your shipping address is correct before completing your purchase.

• If you notice an error in your address, email us immediately at support@barleyshino.com. Once an order has been dispatched to the courier, we are unable to change the destination address.

• barleyshino is not responsible for lost, stolen, or delayed packages resulting from incorrect shipping details provided by the customer.

2. Return & Refund Policy

We want you to love what you bought from barleyshino. If you are not completely satisfied with your purchase, we’re here to help!

A. Return Window

• You have 30 calendar days from the date your package is delivered to request a return or exchange.

• To be eligible for a return, items must be:

  • Unused, unworn, and unwashed

  • In the original condition received

  • Accompanied by original tags and packaging

  • Accompanied by proof of purchase (order number or email confirmation)

B. Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned. These include:

• Final Sale / Clearance items

• Gift cards

• Perishable or intimate goods (e.g., swimwear, undergarments, or beauty products if unsealed)

• Personalized or custom-made items

C. How to Initiate a Return

1. Email our support team at returns@barleyshino.com with your Order Number and the reason for the return.

2. Once your return is approved, our support team will send you return instructions and the return shipping address.

3. Pack the item securely in its original packaging and mail it back using a trackable shipping service.

(Please do not send your purchase back to us without requesting a return first.)

D. Return Shipping Costs

• Customer Responsibility: Customers are responsible for paying their own return shipping fees unless the return is due to an error on our part (e.g., damaged, defective, or incorrect item received).

• Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Refunds & Processing

A. Inspection & Approval

Once your return is received and inspected by our warehouse team, we will send you an email notification confirming receipt and informing you whether your refund has been approved or rejected.

B. Refund Processing Time

• If approved, your refund will be processed back to your original payment method.

• Refunds typically take 5 to 10 business days to post to your bank or credit card account, depending on your financial institution.

C. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank or credit card account again.

2. Contact your bank or credit card company; it often takes processing time before a refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at support@barleyshino.com.

4. Exchanges, Damaged & Defective Items

A. Exchanges

The fastest way to ensure you get the item you want is to return the original item for a refund and place a new order on our website for the replacement item.

B. Damaged or Defective Goods

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately (within 48 hours of delivery) at support@barleyshino.com with:

• Your Order Number

• Clear photos or video showing the damage/defect

We will arrange a free replacement or full refund for any defective or incorrect items sent.

5. Contact Us

If you have any further questions regarding shipping, returns, or refunds, please reach out to our team:

• Store Name: barleyshino

• Support Email: support@barleyshino.com

• Returns Department: returns@barleyshino.com

• Website: https://www.barleyshino.com